COVID -19 USPS UPS AND DHL DELIVERY UPDATES: Domestic usps, ups, and Dhl international service delivery windows are now being affected. Sadly, we can not control shipping carrier delays. Express shipping will take an additional 2-3 business days to deliver. Tracking updates may take an additional 4-5 business days to update. Please be aware before placing an order.
COVID -19 USPS UPS AND DHL DELIVERY UPDATES: Domestic usps, ups, and Dhl international service delivery windows are now being affected. Sadly, we can not control shipping carrier delays. Express shipping will take an additional 2-3 business days to deliver. Tracking updates may take an additional 4-5 business days to update. Please be aware before placing an order.
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FAQs

Shipping policy

All orders are processed within 1-3 business days of receipt, in the order in which they are received. Items are shipped via USPS with a 2-5 business day delivery. Please note that orders are not processed on Saturday and Sunday. We ship our products within the US and internationally to 100+ countries. 

Please be advise we don't ship to P.O. Boxes. You can use a P.O. box for billing but not shipping. 

 

Refund and Return Policy

Please note that we only accept returns when an error has occured with the fulfillment of your order. Any discrepancies should be reported immediately and we will arrange for the items to be returned and the corrected items to be sent. Please note that items must be returned unopened in original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

All of our products are freshly handmade to order just for you. Therefore, please be aware that ALL SALES ARE FINAL!

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jackie@monrovianbeauty.com

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.